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Your Step-by-Step Frontend Journey

A comprehensive guide to help you become a successful IT Support Technician from scratch.

Start the Journey

Introduction to IT Support

What is IT Support?

IT support, also known as technical support, provides assistance to individuals and organizations with technology-related issues. This can range from fixing a broken printer to installing software and helping a user who has forgotten their password. The primary goal of IT support is to ensure that an organization's technology is running smoothly and to minimize disruptions to business operations.

Who is this for?

This roadmap is for anyone who wants to start a career in IT, providing technical assistance and troubleshooting to users and organizations.

Step-by-Step Roadmap

This section outlines the key steps and skills you need to acquire in a logical order, from foundational knowledge to advanced topics.

Phase 1: Entry-Level: The Foundation of Your IT Career

Step 1: Foundational Skills

Develop strong problem-solving, customer service, and communication skills. Understand computer hardware, operating systems, and basic networking.

Windows Windows Linux Linux Networking
Step 2: Certifications

Gain industry-recognized certifications to validate your knowledge.

CompTIA A+ Google IT Support

Phase 2: Mid-Level: Gaining Expertise and Responsibility

Step 3: Advanced Troubleshooting

Handle more complex hardware and software issues, including system configuration.

Troubleshooting
Step 4: System Administration

Manage and maintain servers and network infrastructure.

Windows Server Linux Server
Step 5: Mid-Level Certifications

Further specialize your skills with advanced certifications.

CompTIA Network+ CompTIA Security+ CCNA

Phase 3: Senior-Level: Leadership and Specialization

Step 6: Specialization

Choose a specialization such as cybersecurity, cloud computing, or network engineering.

Cybersecurity Cloud Computing Network Engineering
Step 7: Leadership & Management

Develop leadership and project management skills to oversee IT operations.

Project Management
Step 8: Advanced Certifications

Obtain expert-level certifications for strategic roles.

CISSP CISM

Project Ideas

Beginner

  • Set up a home network and configure basic security settings.
  • Build a personal portfolio website to showcase your technical skills.

Intermediate

  • Implement a self-service portal with a knowledge base for common IT issues.
  • Automate password resets using scripting (e.g., PowerShell, Python).

Advanced

  • Develop an automated ticket management system with routing and escalation.
  • Set up a proactive monitoring and alerting system for critical IT infrastructure.

Famous Courses

Here you can find a curated list of well-regarded courses to accelerate your learning.

The Web Developer Bootcamp

Udemy - Colt Steele

freeCodeCamp - Responsive Web Design

freeCodeCamp.org

The Odin Project

A full-stack curriculum, but with a strong focus on frontend.

Coursera

Introduction to Front-End Development

Documentation Links

Essential documentation and official guides for key tools and technologies.

MDN Web Docs

The go-to resource for web developers.

React Docs

Official documentation for React.

W3Schools

A great resource for beginners.

DevDocs

Fast, offline, and free documentation browser for developers.

YouTube Channels

Popular YouTube channels that provide tutorials and insights into the world of Frontend Development.

freeCodeCamp.org

Learn HTML - Full Tutorial for Beginners

Traversy Media

CSS Tutorial for Beginners

Traversy Media

JavaScript Crash Course For Beginners

freeCodeCamp.org

React JS Full Course for Beginners

Ebooks

Recommended e-books and reading materials for a deeper understanding.

HTML

Comprehensive HTML PDF guide.

CSS

Detailed CSS PDF tutorial.

Eloquent JavaScript

A modern introduction to programming.

React

Learn React with this PDF guide.